Orders, accounts & privacy
Include your order number when asking about a purchase. Do not send passwords, payment-card details or sensitive source videos.
Already purchased?
Sign in to your customer account to find orders and available downloads. Download the installer promptly and keep a secure backup.
Technical assistance
Individual technical support is not included with the software purchase. Our captioning guides explain the normal workflow. This does not affect requests about nondelivery, defective software or other mandatory remedies.